Discovery Insure Poor Customer Care

We have been having issues with our Vitality drive since January 2024. We took a days leave from work to come to Discovery to sort it out and the matter was resolved. When Mzwakhe sorted the matter out, suddenly we were taken off vitality drive without our knowledge so for two months we have not received our fuel rewards. we were told to wait until friday this week and R80 worth of miles were paid because we were on silver. How can we be on silver when we NEVER cancelled our vitality drive. Mzwakhe hasn’t been much help. So it means i must take another days leave from work just to come to Discovery in order for my matter to be resolved. Your excuse simply can not be I do not know what happened and oh it must a be a glitch in the system. Why has you customer service declined so much. Our loyalty too Discovery insure diminishes each month.