Discovery Insure, Poor Communication and Exclusion

Good day

Kindly note I have been on a 41 minute call with the insurance advisor, he informed me he sent the e-mail below to the assessor and the assessing manager confirmed they will repair the crack on the light, this again isn't addressing the issues of the light not working and the dashboard error. I also was informed that the fuel flap not working post accident isn't related, however the assessor logged on system the client (me) needs to prove that this was the cause. If this is excluded, I need his tests and proof of the exclusion, as the assessor is outsourcing his responsibility to the client (me).

I still haven't spoken to the Insurance team leader who was supposed to call me and never here is my number again ***.

I will escalate this matter if we cannot resolve it today.

Kind regards Clint