Discovery insure Poor Claims response and Warranty repairs

Be careful dealing with Discovery insure for your short-term claims, as for example, I had a break-in where my Garage gate Centurian motor was damaged and had to be replaced in my claim, which took forever to get done with major security issues while they processed the claim!. The reason why is because they are now purchasing items required for claim directly from suppliers then handing the device needing to be replaced to a contractor who is then only responsible for the installation not the warranty of the item... So The Gate will not open and I cannot get anyone to repair it under warranty only 4 months old as the warranty now is the responsibility of Discovery and not the contractor. So again I struggle to close the gate properly manually with major security issues once more and no response from Discovery.... been going on for weeks now that I have to manually open the gate, with the car running outside, close manually once more then hurry around to car to head out... same returning home... It takes forever to get claims resolved .. now this.. not the first time I have complained either!