Discovery Insure policy overcharge

On the 13th July 2020, they debited my account with the amount of R 150.00. Upon investigation I found that the R 150.00 was for my policy which became “active”. My policy is over 3 years old and not a new policy and therefore should not have been charged again. (As this is a once-off fee)

I have phoned them on numerous occasions since then and decided to mail them in September 2020 to try and get it resolved. I have forwarded the same mail twice and a third time to their complaints department whose return mail said they will get back to me within 2 business days - it has been 5 (days) ....

To date I have neither had any response from the Insure team nor have I seen my money which they have had since July.