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Bridget E

1 reviews | Active since Mar 2009

26 Jun 2023, 14:10

Discovery Insure, please explain yourself with urgency

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My request for Discovery Insure is as follows:#Hi Discovery

I believe you have listed claims against my name in 2020, please provide me with the claims history, including the accidental damage that Discovery has claimed I claimed against in 2020. As far as I am aware the only 2020 interaction I have had with Discovery is a battery recharge and a windscreen replace, neither of which is an accident, and should therefore not be listed as such against my profile.

I look forward to receiving this history and detail in writing.

Mrs B Eddy

0
Replies (2)
Discovery Insure
Discovery Insure's reply26 Jun 2023, 14:26
Official
Good day Bridget E
 Thank you for reaching out to us. We've escalated your concerns to the relevant team for assistance and will provide feedback as soon as received. 

Regards
Discovery Insure
BE
Bridget E's update27 Jun 2023, 10:56
Reviewer Update
Discovery insure, I ASKED you to share with me in writing WHY a windscreen replacement due to chips larger than 10cents is listed as accidental damage and therefore affecting my profile. I also asked what the other two accidental damages are that are listed on my profile. As this is the curious thing, I have not been in or had any vehicle accidents to my car or anyone else since I was driven into in 2010. I am therefore very curious as to why you have listed me down as having 3 accident claims. When I used my insurance for (a) windscreen replacement due to chips kick up from road (b) tire puncture - assistance to have spare put onto vehicle -roadside assistance, and (c) jump start due to dead battery - roadside assistance. WHERE IS THE ACCIDENTS, please share those details with me in writing.