Discovery Insure penalising me while vehicle is stationary

I am so disappointed in Discovery Insure.

Last week I was incorrectly penalised for an “unknown” trips which was supposedly for 30 min while I was sitting in my car for hours, as if I was driving without my phone being connected to my sensor.

When I reported this last week I was told that my sensor/cellphone was incorrectly picking other cars driving around me, and that my points would be awarded back, but this has not happened to this day. The advice I was given was to switch off my Bluetooth when sitting in the car, right? So that I can forget to switch it back on and you can penalise me for an uncovered trip? Instead of fixing you algorithms or faulty sensors, I was given this lame solution. It seems as if Discovery insure is looking for every way to penalise you so the cash back can be as little as possible at the end of the month, and brings down your no drive days average. This is so unfair and frustrating.

This happened again on Saturday.

I would like this resolved, my points back, and for this never to happen again