Discovery Insure - Pathetic Service

This post reflects the dissatisfactory service of both Discovery Insure and the service providers they utilize, namely in this case, Black Diamond Panel Beaters. My inlaws vehicle was broken into whilst we were on a weekend away from home, the *****/******* had got the vehicle bonnet open and ripped the battery out, breaking the cradle and damaging the battery casing as well as ripping the wiring out damaging it, the vehicle was ransacked inside and stuff from my boot was strewn all over my backseat. This was reported to Discovery vehicle Claims on the 4th July 2021 and the agent I dealt with logged the claim and assigned the repairs of the vehicle to Black Diamond Panel beaters, this after assuring me that my vehicle will be booked into a panel beater nearest to my home, Black Diamond is 35kms+ away from my home. Mum inlaw received an email on the 9th July that repairs were under way and an assessment of the total repairs, replacement of parts was received and equated to R9003.13 I thoroughly reviewed the assessment and agreed that with it. The email received on the 9th stated that repairs were under way and would take between 5 to 7 working days. On the 11th KZN went through the uprise which lasted a week so I understood,bare in mind nobody from Discovery or Black Diamond called my mum inlaw to give a progress report, we waited through the week of the 19th-24th and I called Discovery to find out if they could provide some feedback with regards to the repairs on our vehicle, I was told by the agent assisting me at that point, that he will call the Panel beaters and call me back anyway Friday passed by and I didn't receive a call so on Monday at midday I called Discovery again and the agent that I spoke to said the same to me that he will call the Panel beaters and call me back, that didn't happen so I called on Teusday and I insisted that I wasn't getting off the line until I am told what's going on with our vehicle so he calls the Panel beaters while putting me on hold and then informs me that the Panel beaters are done with the repairs and will conduct a QA assessment on Wednesday the 28th July 2021 and then deliver the vehicle to my home, I was grateful for that info. So the vehicle is delivered between 9am and 10am on Wednesday and upon my own inspection I find that the incorrect size battery was put it, there was no cradle, no battery casing, it was a cheapline low cost battery as well, I open the boot and all of the stuff the ******* dumped over my backseat is not dumped under the boot mat with my spare tyre, I complained to the driver from Black Diamond and he said he would relay the message to his management, I also called Discovery and explained the situation to which I am told I'll be called back, the Panel beaters call me and I spoke to Dane who is said to be the manager, he admits to inputting the incorrect size battery and agrees to have the correct repairs done and parts input as per the assessment and quote by Discovery, this he says he will fulfill by Thursday the 29th or Friday the 30th at my premises as it's not a big job anyway Friday arrives and I called 4 times to speak to this manager to confirm a time of day that he would be coming through so that I can avail myself between then, each time I'm told, he's busy, he's not in his office and they don't know where he is, then I'm given his cell number which only rings until it goes to voicemail. I then phoned Discovery to asked for assistance in this matter and after explaining I am told okay I'll be called back, I haven't been called yet, I received a call at around 14:00 from Dane the manager of Black Diamond and he tells me all the parts he require such as the battery and battery cover is on back order, not even giving me a definitive answer as to when my vehicle will be sorted. I'm so disgusted with service we've received both Discovery and Black Diamond Panel beaters that I am actually looking at quotations from other insurers for my vehicle as well as my inlaws and my home goods cover as well because after this I don't want to deal with Discovery, 1 thing I hate is bad customer service especially when agents think they can have their way with elderly clients by not giving their best.