Discovery Insure: Pathetic Service

We had a home burglary last year March and we thereafter submitted a claim with Discovery Insure. Whilst we were dealing emotionally with this situation, I can assure you that the process with Discovery was nothing but tedious. It is now the 09 March 2021, more than a year later and I still have an item that has not been replaced. There has been several mails to Khumo the claims consultant as well as Jathin his team leader however there is no response. I have also called several times and messages where left for them to return my call and still nothing. I have signed the final settlement letter with them and this item is on there with a notification for their assigned jeweler to replace however the jeweler has not received confirmation from discovery on this. Even they have been sending Discovery mails with no response. Apart from that, the valuation and invoice for this item was supp**** to Discovery. An item valued and paid for at R8000 will be replaced for R1800.

I called again last week to escalate and was told to mail the Claims manager, Jacqueline. And yet again, no response.

Is this the business Discovery is in, get clients to pay their premiums and then when something horrific happens to them, just ignore them and maybe they will go away. I am so disappointed and outraged at this level of service.