Discovery Insure - pathetic service

Discovery Insure worst service ever!!! Accident happened 20th January and on the 22nd February the car remains untouched (40K bumper bashing) - approved claim - as a supposed premium insurer the communication and feed back is pathetic. Customers are willing to pay a premium for a premium service, yet when I insist that my out of warranty BMW gets repaired by a BMW approved repair center, it falls out of their policy; implying that they are OK with non BMW parts being fitted to the car just because it is out of warranty??? no response on complaints email's sent; being put on hold for 20min at a time; being cut off whilst hanging on! What type of organisation is this...exit this space and rather focus on medical aid then - very disappointed loyal Discovery client