Discovery Insure Pathetic Customer Service

I submitted a claim on the Discovery insure App on the 09 October 2020. I received an automated response that Lesego Rapoo was my appointed consultant. Till today 13 October 2020, she has not called me to discuss my claim. When I called to speak to her, unfortunately she was busy. She never returned my call neither did I ever get through to her. My claim was taken by Keith, who stood in for her, and he advised me that my claim was rejected and Lesego will send me a rejection letter which followed two days after. This is the first insurance company that I dealt with in my life that do not call you in an event you have a claim. I always called Discovery insure. They never contacted me. The customer service was poor and pathetic and I will be changing my insurance company. With regards to my theft claim they do not want to pay and was looking for loop holes.