AE
Alison E
1 reviews | Active since Feb 2013
12 Oct 2020, 08:14
Discovery Insure pathetic customer service
Land Rover owners be warned. Discovery Insure cannot distinguish information from the vehicle log book in order to insure you vehicle. I have a Discovery 3 TDV6 SE Land Rover. Discovery Insure ask me to find the M&M which I assume is the Make and Model. Really????? A big company like this and apparently they cannot find this very prolific vehicle on their system. Be warned. When the brown stuff hits the fan they will say they didn't have the right vehicle insured. Nothing but excuses and incredibly poor customer service wanting me to find out the information when all the documentation including photos have been provided
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Replies (3)
Discovery Insure's replyOfficial
12 Oct 2020, 09:11Good Day Alison,
Thank you for bringing your concerns to our attention. Please accept our sincerest apology for any inconvenience we have caused.
We have escalated this matter to the relevant department, and will provide you with feedback in due course.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention. Please accept our sincerest apology for any inconvenience we have caused.
We have escalated this matter to the relevant department, and will provide you with feedback in due course.
Regards
Discovery Insure
Discovery Insure's reply12 Oct 2020, 09:11
Official
Good Day Alison,
Thank you for bringing your concerns to our attention. Please accept our sincerest apology for any inconvenience we have caused.
We have escalated this matter to the relevant department, and will provide you with feedback in due course.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention. Please accept our sincerest apology for any inconvenience we have caused.
We have escalated this matter to the relevant department, and will provide you with feedback in due course.
Regards
Discovery Insure
AE
Alison E's updateReviewer Update
12 Oct 2020, 10:36Thank you
AE
Alison E's update12 Oct 2020, 10:36
Reviewer Update
Thank you
AE
Alison E's updateReviewer Update
15 Oct 2020, 11:02I am not able to view the 'private reply'. This is a public forum why should a reply be private?
I have still not had my issues resolved. Discovery still continue to capture information incorrectly and have NOT updated as per my requests.
This is appalling that as the customer I have to consistently and constantly ask for corrections to be made. Yet if a claim should be made you will be very quick to point out the 'errors or omissions' on the policy to avoid paying out, yet it is due to Discovery's poor and inaccurate capturing that my policy remains inaccurate and incorrect. I am so over the poor service. As the CEO of a very influential organisation viz Women In Business I will certainly not hesitate to spread the word far and wide and via all our social media platforms that I do not recommend Discovery as their customer service is shoddy
I have still not had my issues resolved. Discovery still continue to capture information incorrectly and have NOT updated as per my requests.
This is appalling that as the customer I have to consistently and constantly ask for corrections to be made. Yet if a claim should be made you will be very quick to point out the 'errors or omissions' on the policy to avoid paying out, yet it is due to Discovery's poor and inaccurate capturing that my policy remains inaccurate and incorrect. I am so over the poor service. As the CEO of a very influential organisation viz Women In Business I will certainly not hesitate to spread the word far and wide and via all our social media platforms that I do not recommend Discovery as their customer service is shoddy
AE
Alison E's update15 Oct 2020, 11:02
Reviewer Update
I am not able to view the 'private reply'. This is a public forum why should a reply be private?
I have still not had my issues resolved. Discovery still continue to capture information incorrectly and have NOT updated as per my requests.
This is appalling that as the customer I have to consistently and constantly ask for corrections to be made. Yet if a claim should be made you will be very quick to point out the 'errors or omissions' on the policy to avoid paying out, yet it is due to Discovery's poor and inaccurate capturing that my policy remains inaccurate and incorrect. I am so over the poor service. As the CEO of a very influential organisation viz Women In Business I will certainly not hesitate to spread the word far and wide and via all our social media platforms that I do not recommend Discovery as their customer service is shoddy
I have still not had my issues resolved. Discovery still continue to capture information incorrectly and have NOT updated as per my requests.
This is appalling that as the customer I have to consistently and constantly ask for corrections to be made. Yet if a claim should be made you will be very quick to point out the 'errors or omissions' on the policy to avoid paying out, yet it is due to Discovery's poor and inaccurate capturing that my policy remains inaccurate and incorrect. I am so over the poor service. As the CEO of a very influential organisation viz Women In Business I will certainly not hesitate to spread the word far and wide and via all our social media platforms that I do not recommend Discovery as their customer service is shoddy