Discovery Insure - pathetic customer service

I had rain storm damage in December 2022. I reported this to Discovery in December 2022 but only got a response once I'd reported it to Hello Peter in desperation. The repairs were carried out six months later. In a December 2023 it was revealed that the previously repaired roof was leaking. I reported this to Discovery in December 2023 but get no response other than automated replies. I'll hold Discovery Insure responsible until this is resolved and want to move my insurance away from Discovery Insure. I'd never recommend Discovery Insure.