1 reviews | Active since Mar 2009
Discovery Insure - Panel beaters RenewIT
I am so disappointed with Discovery Insure. My Haval H2 was bumped on 16 February 2023 Claim Number ***, they took my Car to RenewIt Bedfordview for repairs. They gave me a courtesy car which lasts 30 days. All along I was told that they were waiting for spares, and on the 21 March, I had to take the courtesy car back to Avis, (When IO requested for an extension on the courtesy car, they didn't care) I called RenewIt to ask for update only to be told that they are still waiting for spares. Discovery is not even assisting knowing that I did not take my car to RenewIt they expect me to call daily to ask for update, why am I paying them then? I am paying monthly installments on my car, paying for the Insurance and on top of that I have to pay Uber to move around, I feel this is unfair and unacceptable. I need my car before the end of Business Day today and Discovery Insure to get another panel beater to fix my car and I need alternative transport for me to move around.
I understand the issue of spare parts being delayed, and that was not the issue I am frustrated about. I spoke to Renewit on Wednesday last week and agreed that they will fix the bumper and let me take the car without fitting the sensor until such a time the part has been received. And they said I would have the car by Monday. Came Monday I get told a different story that’s when I lost it.
My issue is why didn’t they tell me that they could fix the bumper a month ago?
You also haven’t been helpful I was the one who was calling the panel beaters for updates not your office, I didn’t take my car to Renewit, it was you who took my car to them and you were supposed to keep me up to date with what was happening , this is unfair and unacceptable. You could have done better.
I understand the issue of spare parts being delayed, and that was not the issue I am frustrated about. I spoke to Renewit on Wednesday last week and agreed that they will fix the bumper and let me take the car without fitting the sensor until such a time the part has been received. And they said I would have the car by Monday. Came Monday I get told a different story that’s when I lost it.
My issue is why didn’t they tell me that they could fix the bumper a month ago?
You also haven’t been helpful I was the one who was calling the panel beaters for updates not your office, I didn’t take my car to Renewit, it was you who took my car to them and you were supposed to keep me up to date with what was happening , this is unfair and unacceptable. You could have done better.