Discovery insure over a week still no service proved to evaluate claim

I lodged a claim over a week ago for lightning damage to my alarm. They told me the had asked a service provider to access the damage. I have still not been contacted. I phoned the call centre today and after waiting for 40 minutes the consultant said he would contact them to find out when they can come out. The phone went dead. I don’t have time to spend another r hour on the phone.

I have also tried to email insure, again no reply. As long as they take your premiums, they are happy forget about getting a decent service. I am going to USA shortly and don’t have an alarm. DO you think Discovery cares. Clearly, they don’t. I am very dissatisfied in their attitude and no follow up. I can just imagine how long it is going to take them to get this approved judging by their poor or non-existent performance.