Discovery Insure or DO NOT INSURE - Same thing

I moved business to Discovery Insure due to various reason's but none were because i was unhappy with my current insurer. I retrospect i should have listened to all the reviews and posts of previous clients saying how they don't pay claims.

I submitted a claim on the 8th February 2023 and had no joy in getting any replies so i had to go our and replace my broker appliance myself. On the 17th i then get a rejection letter because i told the delivery guy take the old broken machine away when i bought a new one. Which i had no choice in doing as i have a baby and a 4 year old. I emailed Discovery throughout the claim advising them of my intentions and never received a reply up until i got a rejection letter.

Long story short I even complained to their CEO who passed it off to a 'relationship manager' who had no idea how to deal with relationships to say the least.

If you need insurance go with companies who are trusted and been in the industry with proven track records. Discovery Insure are the most unprofessional insurers i have EVER encountered and i DO NOT recommend anyone use them.

I have take the matter to the Ombudsman and hope the outcome will be better with all the emails from Discovery Insure i have my bases covered.