Discovery Insure, not so Sure....

Pretty disappointing service from Discovery Insure. Submitted a claim on the 8th of April for lightning damage. After not hearing anything and numerous calls the assessor was sent out on the 14th. The result was that the claim was refuted because of "Ware and tare". This after the assessor didn't even bother to open any of the damaged appliances because "it was early in the day and he isn't in the mood to open it up."

After some more calls from my side, and pretty much zero communication from Discovery. The claim was opened again, and a second assessor was sent out. After hearing nothing for a couple of days, I again follow up. Apparently the assessor had the wrong number and could't reach me (Not sure why, all my details with Discovery is 100% correct) But again, no follow up from discovery.

The second assessor came out on the 21st of April.

Today is the 26st of April (18 Days after claim was submitted). Still this claim is open and there is NO communication from Discovery. Really disappointed. I am on Diamond status, Disc Bank Client, Medical aid with discovery, Life Insurance, and Car and House Insurance.

Unfortunately with service like this, I am going to move my portfolios to companies that at least puts some effort in to serve their clients.