Discovery Insure Not Repairing My Vehicle

I have been a client with Discovery for well over 13 years, and have placed my trust with the company in the form of my medical aid, Discovery Life, Discovery Invest for my investments along with Discovery insure for my vehicle and household goods.

On this occasion, I have been severely disappointed by Discovery Insure since I was involved in a vehicle accident on 03/09/2019, for a number of reasons, i.e. claim agents not calling you back as promised, delayed repairs to my vehicle which will leave me without any form of transportation and most importantly - hiding behind an assessor for not repairing my vehicle completely by not repairing my vehicle to the state it was in before the accident. Assessor is declining repairing items that were damaged as a result of the accident, and Discovery Insure is none the wiser.

Think my only remaining option is to lodge a formal complaint against Discovery Insure with the Ombudsman.

Regards, Xolile