Discovery Insure not processing claim

<p>On the 25th of January 2017 I logged a claim with discovery for theft that happened the night before. The person allocated to the claim( ********** ) is Nokulunga Mabusela. One would think that they would call to update on the status of the claim or if they require anything to process the claim, but no. I have to phone everytime to check what the status is of the claim. First call was on the 27th of January where Nokulunga advised that I need to give them the manual for the items ****** in order for them to check what the replacement value is. On the 30th I phoned and sent in the manuals to Nokulunga, the next call was on the 6th of February I phoned in once again to check the status and was advised that they will replace the units ****** and are busy getting quotes to replace the units. On the 8th of February I phoned in again to check on status and was told that they are trying to get hold of the Police Station to get the case statement from them for the claim. I gave them the number for the police station that I received via sms from the police station, Nokulunga said she would call the police station. On the 10th of February I phoned in once again to check on the status of the claim. Nokulunga said that she is not getting hold of the police station, after the phone call I phoned the number that I gave her for the Police Station and got hold of them at first try. It is very bad business for them to not phone me to request documents or information needed, I have to everytime give them a call just to find out they are waiting for things and failed to communicate to me. I am very upset at this stage because this is not what I expected from a well known company in South Africa.</p>