Discovery Insure Not Paying My Fuel Cash Back

I have been calling Discovery Insure since May to enquire about when they will be making payment for the fuel cash back, which i was supposed to get in May. Initially they told me that the payment was blocked due to R40 arrears on the account.

I was really puzzled by this feedback because the premiums went through a debit order, which I don't have control over. I was then told that the premiums went up by R40. There was no communication about the increase. Then I was promised that the fuel cash back was going to be paid into my account in the June cycle. This did not happen. Reason given.was.that it was too late when I called in May and that the June payments had already been processed. I was promised I would get the payment in July. Again another false promise. Now I am told that the payment was made in my Discovery Insure account, when I specifically asked them to pay it in my personal bank account. Again I am not able to get the fuel cash back paid into my account because it would take up to 48 hrs to withdraw from my insurance account to my personal bank account.

I now need Discovery Insure to pay the fuel cash back immediately to show in my bank account within 5hrs.