KR
Kathleen R
1 reviews | Active since Aug 2019
14 Aug 2019, 16:01
Discovery Insure not paying excess
I was involved in a car accident, where myself and the lady behind me were stationary waiting for the robot to turn green. Then another car hit into the lady behind me, causing her to bump into me. The man who caused the accident was talking on his phone and did see where he was driving. This accident was not my fault nor the lady behind me, but Discovery insure wants me to pay excess for my car. Discovery insure says we will not get a pay back of the excess if our car doesn’t have their tracker, and if the man who caused it can’t pay. This is unfair as I did nothing wrong, they shouldn’t even ask us to pay anything. Policy number: ***
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Kathleen R's updateReviewer Update
21 Aug 2019, 22:45 I took out a car Discovery insurance policy about 4 years via a telecall. At some stage, I decided to give the vitality drive a try. Sadly, it was too expensive and the rewards were negligible if you did not have high mileage, so canceled vitality drive. At that time during cancellation nothing was mention about this excess waive if I did not have a tracker installed.
My wife's car was reared at a red robot, three-car pile-up, not her fault as she was the first car waiting for the green light.
Now discovery says we have to pay the excess of R3800. We might get our excess back if we meet these three conditions,
1. I have a discovery tracker installed
2. We did not cause the accident
3. Discovery get paid out by the person who caused the accident if they don't have insurance
Unacceptable service from Discovery
1. Never, did discovery notify me about these conditions when I took out the insurance policy!
2. Discovery did not tell me about the conditions and need for a tracker during cancellation!
3. Poor communication s****s and lack of accountability for claims!
I'm so disgusted by these hidden terms and conditions which was not bought to my attention during the telephone application.
This is Discovery for you, just like Discovery Health they always win and we never covered fully.
Please show me the record of trying to get hold of me on these dates:02-11-2015 – no answer23-01-2016 – no answer Could you not send a email?
Also please send me the terms and conditions I signed or agreed too? I never received anything via email when I put my vehicle onto my existing household policy!
I will not let this go, and going to bring this matter to light to other South Africans. This is unacceptable to state terms and conditions I never agreed too!
My wife's car was reared at a red robot, three-car pile-up, not her fault as she was the first car waiting for the green light.
Now discovery says we have to pay the excess of R3800. We might get our excess back if we meet these three conditions,
1. I have a discovery tracker installed
2. We did not cause the accident
3. Discovery get paid out by the person who caused the accident if they don't have insurance
Unacceptable service from Discovery
1. Never, did discovery notify me about these conditions when I took out the insurance policy!
2. Discovery did not tell me about the conditions and need for a tracker during cancellation!
3. Poor communication s****s and lack of accountability for claims!
I'm so disgusted by these hidden terms and conditions which was not bought to my attention during the telephone application.
This is Discovery for you, just like Discovery Health they always win and we never covered fully.
Please show me the record of trying to get hold of me on these dates:02-11-2015 – no answer23-01-2016 – no answer Could you not send a email?
Also please send me the terms and conditions I signed or agreed too? I never received anything via email when I put my vehicle onto my existing household policy!
I will not let this go, and going to bring this matter to light to other South Africans. This is unacceptable to state terms and conditions I never agreed too!
KR
Kathleen R's update21 Aug 2019, 22:45
Reviewer Update
I took out a car Discovery insurance policy about 4 years via a telecall. At some stage, I decided to give the vitality drive a try. Sadly, it was too expensive and the rewards were negligible if you did not have high mileage, so canceled vitality drive. At that time during cancellation nothing was mention about this excess waive if I did not have a tracker installed.
My wife's car was reared at a red robot, three-car pile-up, not her fault as she was the first car waiting for the green light.
Now discovery says we have to pay the excess of R3800. We might get our excess back if we meet these three conditions,
1. I have a discovery tracker installed
2. We did not cause the accident
3. Discovery get paid out by the person who caused the accident if they don't have insurance
Unacceptable service from Discovery
1. Never, did discovery notify me about these conditions when I took out the insurance policy!
2. Discovery did not tell me about the conditions and need for a tracker during cancellation!
3. Poor communication s****s and lack of accountability for claims!
I'm so disgusted by these hidden terms and conditions which was not bought to my attention during the telephone application.
This is Discovery for you, just like Discovery Health they always win and we never covered fully.
Please show me the record of trying to get hold of me on these dates:02-11-2015 – no answer23-01-2016 – no answer Could you not send a email?
Also please send me the terms and conditions I signed or agreed too? I never received anything via email when I put my vehicle onto my existing household policy!
I will not let this go, and going to bring this matter to light to other South Africans. This is unacceptable to state terms and conditions I never agreed too!
My wife's car was reared at a red robot, three-car pile-up, not her fault as she was the first car waiting for the green light.
Now discovery says we have to pay the excess of R3800. We might get our excess back if we meet these three conditions,
1. I have a discovery tracker installed
2. We did not cause the accident
3. Discovery get paid out by the person who caused the accident if they don't have insurance
Unacceptable service from Discovery
1. Never, did discovery notify me about these conditions when I took out the insurance policy!
2. Discovery did not tell me about the conditions and need for a tracker during cancellation!
3. Poor communication s****s and lack of accountability for claims!
I'm so disgusted by these hidden terms and conditions which was not bought to my attention during the telephone application.
This is Discovery for you, just like Discovery Health they always win and we never covered fully.
Please show me the record of trying to get hold of me on these dates:02-11-2015 – no answer23-01-2016 – no answer Could you not send a email?
Also please send me the terms and conditions I signed or agreed too? I never received anything via email when I put my vehicle onto my existing household policy!
I will not let this go, and going to bring this matter to light to other South Africans. This is unacceptable to state terms and conditions I never agreed too!