Discovery Insure not keeping their word, the worst service ever!

Dear Discovery Insurance,

I am writing to express my deep disappointment with the handling of my recent claim again. Despite multiple attempts to seek updates which is going into its fifth week, I have received little to no communication regarding the status of my claim until now. This lack of communication has been frustrating and has significantly impacted my experience with Discovery Insurance.

While I appreciate your recent update that the claim is now with the payments team for further approval and should reflect in my account within 72 hours once approved, the delay and absence of timely updates have been unacceptable.

I expect better communication and more efficient service in the future. Please ensure that I am kept informed of any further developments regarding my claim.

Thank you for your attention to this matter.