1 reviews | Active since Oct 2018
Discovery insure not bothered to assist me with my claim .
Please assist , I got hijacked 28th August (Hyundai Creta 2017) car was recovered a week later. Car was picked up for fixing on 07 September and quote was approved 13 September for fixing .Discovery has chosen CMC AUTOBODY as a service provider to fix my car .
For 7 weeks I was told there are waiting for parts . only 26 October they could borrow me a car which is much smaller that my car and making it difficult for me work ,bearing in mind for a month I didn't have a car .When I contact Discovery they told me its out of their hand that CMC have not received part . today 26/11 I still don't have my car or any solid response on ETA for remaining parts .My frustration is paying for a car I haven't had for last 3 month and no suitable alternative . DISCOVERY keep telling me they have escaleted the mater to their Vehicle repair management which they have never responded . i don't understand that HYUNDAI don't have part for last 3 months ?? . Im disappointed
Please help ….
Thank you for raising your concerns.
We are bothered and care and would like to state that your query has been recognized and taken up with the relevant teams.
3 items needed to complete the vehicle have been ordered by our partner with an estimated time of arrival noted as 30 -11-2018 ( Not confirmed )
Furthermore, We would like to express that it is not unusual to experience long delays as most vehicle parts are imported. In your particular case genuine parts have been ordered ,as the year model dictates, in order ensure superior workmanship is achieved.
Further communication will be provided to you directly .
Regards
Discovery Insure
Thank you for raising your concerns.
We are bothered and care and would like to state that your query has been recognized and taken up with the relevant teams.
3 items needed to complete the vehicle have been ordered by our partner with an estimated time of arrival noted as 30 -11-2018 ( Not confirmed )
Furthermore, We would like to express that it is not unusual to experience long delays as most vehicle parts are imported. In your particular case genuine parts have been ordered ,as the year model dictates, in order ensure superior workmanship is achieved.
Further communication will be provided to you directly .
Regards
Discovery Insure