Discovery Insure Nonsense and unprofessional

Discovery insure very bad thing Some one hit me 3 months ago and responsible for the accident, he has a discovery insure and told to me that I can app**** for third party claim with discovery insure under his policy. First progress everything going smoothly, I submitted all documents they needed by email on 13 June 2022 and they reply that all my documents has been approved and allocated the consultant under the name Nonhlanhla Sinthumule on 14 of june 2022. After two months of claim, the consultant never contacted me regarding my claim and I decided to call her, I’m suprising that my claim already approved one month after I submitted document and she never contact me to give that information, the reason they didn’t contact me because they put my number is wrong, the logic is from the beginning i start to submitted document i put the right number, how can they put wrong number onto the system, that nonsense. Finally on 10 of August 2022 i do the assessment at discovery drive center and the guy who assessment me said that the report will be send to discovery on 3 working days. Until 10 of Sept 2022 which is already one month after assessment, they didn’t do they responsibility. I try to call nonhlanhla sinthumule and she said that she didn’t receive any report assessment for my car from discovery drive center, on the other side, I’m supprising that the report already sending to discovery, I know because i come to discovery drive center to asking that matter. Until now when i try to call Nonhlanhla Sinthumule, i always make a conversation with the others consultant and it’s very hard to talk to Nonhlanhla Sinthumule. They always asking me to leave the message to her and said that she will call me back and the truth is she never call me back to update the information even i try to call her everyday It has been 3 months since accident and i didn’t get any information