Discovery Insure Non exitent service

Call center service sucks Besides waiting up to 15 minutes to be answered the claim consultants are either ***********, don't understand or not trained I had a minor collision on Easter Sunday, No damage to my car . So I thought it prudent to notify Discovery Insure

I wish I never had. What a disaster I am still trying to understand their workflow I have resorted to social media due to Discovery Insure not responding via the internal complaints route I have been paying my premiums for years My last claim October 2015, The day need service it is totally non existent or the call center is not interested On two occasions I spoke to team leads The first call the team lead promised to send me a link Well I am still holding my breathe Today the team lead cut me off Thank you discovery insure You have just again proved that profit is your only driver and that your clients do not matter in the least I await your response Rufin