Discovery Insure, non-existent customer service

Worst worst WORST customer service with a non-existent and unhelpful complaints "department". I have issues with my car tracking device since beginning of July, and by the 1st of August, not one single complaint has been addressed or resolved.

Emails gets responses a week later, just to receive an generic answer from theyr Q&A sections without the issue being resolved. Then wait another week before 3 follow up emails are answered with ANOTGER GENERIC ANSWER.

If this is how Discovery Insure deals with small issues, how can I trust that they will deal claims?