Discovery insure no service

I was forced to put in a claim on the 30th of December 2021 due to a break inn at my house. All my documents where handed in within a reasonable accepted time. The accessor done a fantastic job and all her documents and recommendations where perfect. She sent them through for approval and this is where the **** hit the fan. One month and 10 days later I’m still waiting for the approval. Various e-mails to the person who has to approve it without success or any reply. Escalated it to management and also not even an answer that we will investigate it. Nothing. Everyone seems to be ignoring me. This I never expected of a company like discovery. I had a claim in covid lockdown and within a week all was done and dusted. I for a month and still now don’t have a front door as they also took time to pay this out and now I’m still waiting for my stuff to be replaced and the necessary payments as promised to be made. They sent me a form after me for two weeks laying on them to sign with the assurance that it will take 72 hours from the signing of form to pay out. It’s another week and still nothing. Tom it’s a complaint to the ombudsman for sure.