Discovery Insure - No rewards received and no feedback from Discovery WHATSOEVER!

Let me just start off by saying I have always been a fan of discovery and I always recommend them to people I know, my husband and I have our medical aid, life, car and household insurance with them but right now, with the struggle I am fighting, I would not suggest discovery insure/drive to anyone! My husband and I drive together a lot. Recently we started driving separately so he amended our insurance policy to make me the main driver as well as installed a DQ tracker in my car. The tracker was activated on the 2nd of November. I received an SMS to confirm and logged onto the app. At first, we battled to get it to track my driving and followed up with discovery who replaced the tracker on the 16th of November. Since then, it logs my trips and scores them according to the star rating. The problem, however, is that this does not reflect on my vitality dashboard. In fact, the drive dashboard that shows your scored trips on vitality has now been entirely removed. For the last three weeks, I have been following up with discovery in order to get someone to assist me in receiving my vitality drive points which means that I missed 3 weeks of opportunities to make my vitality goal and earn rewards. To date I have not received a single phone call, email or SMS from discovery and to my disgust, I have had to follow up three times a week to no avail. The last time I spoke to someone I was assured that the problem would be escalated and that I would receive my rewards. I received 120 reward points to exchange for vouchers but as far as I am concerned this hardly solves the problem going forward! On my discovery profile under insure I have 0 DQ points to date and when I go to the dashboard it says: "You have no score because you do not have a device installed." So not only am I missing out on vitality rewards, but I am also missing out on fuel rewards/cash backs because nothing that the tracker record is showing up on any of my dashboards! Surely it shouldn't be this difficult to receive a service you pay for monthly? The way I feel now, I might as well cancel the whole thing! Discovery, you better up your game!