Discovery Insure - No Resolution to a simple query from 3 July 2020

Sent 2 emails To: *** (on 28 July and 5 Aug) Subject: Complaint - Query Reference ***

Hi,

I would like to complain about the poor manner in which a simple query to change amounts on a system was not addressed. A change of this nature as per your consultants takes 3 days and right till today I have been struggling to get this sorted. I logged the call on 3 July 2020 ***). Full details of the issue is contained in the call reference number.

3 July 2020 – spoke to MK from Discovery. I spent 30min explaining the issue and he logged the call. I never heard from him again, there was no feedback whatsoever. 10 Jul 2020 – spoke ClerenceM – he sent to pricing and said the issue will be sorted in 48 hours. Never heard from him again, I had to send numerous emails to him. 15 July 2020 - spoke to MK. He said he will change the figures. I never heard from him again. 17 July 2020 - spoke to Lavita - had to re-explain everything. She called for me two days every afternoon to say its in progress and I never got hold of her again or heard from her again 28 Jul 2020 – I called today again and spoke to Mildred. She said she will sort it out and never heard from her again. My debit order that went off on 1 Aug 2020 was incorrect as a result of being overbilled

Please can this be resolved.