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Francois H

1 reviews | Active since Oct 2011

31 Oct 2018, 09:00

Discovery Insure - No feedback on query about Drive Goal

My Vitality Drive goal has not updated since the 23rd of September and the issue was reported via e-mail to Discovery on the 8th of October. I only received a reference number for my enquiry. Various phone calls were made after the 8th to follow up on my enquiry. Up to date I have received no feedback from Discovery about what the issue is and when or how it will be resolved. In the meantime I have been missing out on weekly rewards for more than a month now.

0
Replies (8)
Discovery Insure
Discovery Insure's reply31 Oct 2018, 09:58
Official

Good day Francios

Thank you for raising your concerns with us.

The matter has been taken up with the systems team for a speedy resolution.

We apologise for any inconvenience caused.

Kindly note that feedback will be provided to you directly .

Regards
Discovery Insure

Discovery Insure
Discovery Insure's reply02 Nov 2018, 08:44
Official

Good day Francois

Our Vitality drive benefit team are still dealing with the issue and a resolution is being sought.

Further updates will follow

Regards
Discovery Insure

Discovery Insure
Discovery Insure's reply05 Nov 2018, 12:51
Official
Good day Francois

The query has been finalized.

Please welcome a call from a representative from the relevant team with feedback and a resolution.

Regards
Discovery Insure
FH
Francois H's update05 Nov 2018, 12:52
Reviewer Update
Thanks, awaiting the call in anticipation.
FH
Francois H's update05 Nov 2018, 13:58
Reviewer Update
Pablo from Discovery Insure did phone me and said the issue is resolved, I need to uninstall and re-install the Insure app and then everything should be sorted. Will phone me again tomorrow to confirm that everything is working as it should.
Discovery Insure
Discovery Insure's reply06 Nov 2018, 08:51
Official
Good day Francois 

We are looking forward to your update. Please do let us know once you have re -assessed. 

Regards
Discovery Insure
FH
Francois H's update06 Nov 2018, 09:50
Reviewer Update
I followed the suggestion by Pablo to uninstall and re-install the Insure app. Unfortunately it looks like the drive goal is still not updating. Waiting for the follow up call from Pablo.
FH
Francois H's update19 Nov 2018, 09:21
Reviewer Update
Hi, could you please ask Pablo to contact me again regarding the drive goal. My wife's drive goal is still not updating. I've sent her an e-mail but dit not get a response.