1 reviews | Active since Aug 2021
Discovery Insure - No Customer Service
Claim No: ***
The above mentioned claim was lodged on the 6th November 2021, on the 11th of November, I needed to contact Discovery Insure to try and get some sort of way forward, on the morning of the 12th, I received a text message that my car needed to be assessed that morning, luckily Discovery warned me on the 14th about this (2 days later), I then followed up on the 24th for some sort of progress, a back to front message was sent to me as authorization (unable to read it) and to date have not been contacted, I have followed up again today and await some sort of response. It is unfortunate that I have had to deal with Discovery Insure 3 times in 2021 and not once have I received adequate service, it is truly shocking....
So today 06th December, I was lucky enough to receive a phone call (it did however come after I sent a follow up email and reported it on Hello Peter) and told that my vehicle will not be repaired this year, but should I be able to find someone to help me - a cash claim can be considered... I am completely livid - Discovery has simply lifted up their hands and told me to wait until next year or get it fixed myself.
Is there such a thing as service within Discovery Insure - it surely does not seem so.
Totally unacceptable.
So today 06th December, I was lucky enough to receive a phone call (it did however come after I sent a follow up email and reported it on Hello Peter) and told that my vehicle will not be repaired this year, but should I be able to find someone to help me - a cash claim can be considered... I am completely livid - Discovery has simply lifted up their hands and told me to wait until next year or get it fixed myself.
Is there such a thing as service within Discovery Insure - it surely does not seem so.
Totally unacceptable.