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anton P
1 reviews | Active since Sept 2013
03 Apr 2025, 16:46
Discovery Insure - NO Customer Journey Mapping or CX in sight
My finance house requires a confirmation of insurance letter. Logged onto the App, only to find that it shows one of my two cars. Then tried the What's App chat which by the way is geared towards Discovery Health not Insurance. The finally figured the many structure out onlt to be shown the same as the app. The I tried to phone the number which again was not geared for this enquiry. Trying to speak to an agent is virtually impossible. The phoned back and tried to speak to a claims consultant to assist, but the call was cutt.
I have the same issue every year and Discovery simply doesnt want to fix this........What can i do ???
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Replies (4)
Discovery Insure's replyOfficial
03 Apr 2025, 16:54 Good Day Anton,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's reply03 Apr 2025, 16:54
Official
Good Day Anton,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
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anton P's updateReviewer Update
04 Apr 2025, 08:02Problem is I dont have mobile phone GSM signal where I stay, which explains why you can't get hold of me. you can reach me via Whats App and/or E-mail.
Please phone me on What's App, and we can gladly discuss your current Customer Journey shortfalls, failures. I consult, design, build and improve CX systems/solutions and journeys for a global company and will gladly show you how and why your current CX is failing.
We have now been asked to supply mobile and laptop models with software versions.......which is not the problem. The problem is in your customer database, where my policy schedule is contained their is a missing link between my actual policy schedule and what I'm being billed for versus what is shown on the Portal.
There is also a MASSIVE disconnect with your What's App bot as the main menu is geared/showing Discovery Medical related options......and not Insurance or any of the other Discovery products...which is basics.
Please phone me on What's App, and we can gladly discuss your current Customer Journey shortfalls, failures. I consult, design, build and improve CX systems/solutions and journeys for a global company and will gladly show you how and why your current CX is failing.
We have now been asked to supply mobile and laptop models with software versions.......which is not the problem. The problem is in your customer database, where my policy schedule is contained their is a missing link between my actual policy schedule and what I'm being billed for versus what is shown on the Portal.
There is also a MASSIVE disconnect with your What's App bot as the main menu is geared/showing Discovery Medical related options......and not Insurance or any of the other Discovery products...which is basics.
aP
anton P's update04 Apr 2025, 08:02
Reviewer Update
Problem is I dont have mobile phone GSM signal where I stay, which explains why you can't get hold of me. you can reach me via Whats App and/or E-mail.
Please phone me on What's App, and we can gladly discuss your current Customer Journey shortfalls, failures. I consult, design, build and improve CX systems/solutions and journeys for a global company and will gladly show you how and why your current CX is failing.
We have now been asked to supply mobile and laptop models with software versions.......which is not the problem. The problem is in your customer database, where my policy schedule is contained their is a missing link between my actual policy schedule and what I'm being billed for versus what is shown on the Portal.
There is also a MASSIVE disconnect with your What's App bot as the main menu is geared/showing Discovery Medical related options......and not Insurance or any of the other Discovery products...which is basics.
Please phone me on What's App, and we can gladly discuss your current Customer Journey shortfalls, failures. I consult, design, build and improve CX systems/solutions and journeys for a global company and will gladly show you how and why your current CX is failing.
We have now been asked to supply mobile and laptop models with software versions.......which is not the problem. The problem is in your customer database, where my policy schedule is contained their is a missing link between my actual policy schedule and what I'm being billed for versus what is shown on the Portal.
There is also a MASSIVE disconnect with your What's App bot as the main menu is geared/showing Discovery Medical related options......and not Insurance or any of the other Discovery products...which is basics.
aP
anton P's updateReviewer Update
04 Apr 2025, 14:39Currently only my Suzuki Baleno is shown under my Policy when using What's App and your Portal.
Our Suzuki Grand Vitara is not shown.
This was raised last year at the same time when we picked this up and still not resolved
Our Suzuki Grand Vitara is not shown.
This was raised last year at the same time when we picked this up and still not resolved
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anton P's update04 Apr 2025, 14:39
Reviewer Update
Currently only my Suzuki Baleno is shown under my Policy when using What's App and your Portal.
Our Suzuki Grand Vitara is not shown.
This was raised last year at the same time when we picked this up and still not resolved
Our Suzuki Grand Vitara is not shown.
This was raised last year at the same time when we picked this up and still not resolved
aP
anton P's updateReviewer Update
08 Apr 2025, 13:00And still the problem is not fixed nor rectified.........
I expected more from you Discovery to be honest. You have tech, supposed know how.......a simple link of my cars in my schedule to the portal should be a quick fix.
I expected more from you Discovery to be honest. You have tech, supposed know how.......a simple link of my cars in my schedule to the portal should be a quick fix.
aP
anton P's update08 Apr 2025, 13:00
Reviewer Update
And still the problem is not fixed nor rectified.........
I expected more from you Discovery to be honest. You have tech, supposed know how.......a simple link of my cars in my schedule to the portal should be a quick fix.
I expected more from you Discovery to be honest. You have tech, supposed know how.......a simple link of my cars in my schedule to the portal should be a quick fix.