Discovery insure - No customer care

<p>I called in a claim for my washer/dryer combo which stopped working. The details were explained to operator Nukulunga and she contacted to advise that she's called for a replacement. I questioned if the assessment report was going to be finalised as it was the process and she decided to await the full report and noted that she'll contact me as soon as it's available.</p> <p>I sent several emails requesting an update on the claim with no response from discovery and Nukulunga. I eventually initiated contact with the call centre and I was told that my item will not be replaced as it was defected due to wear and tear. I questioned Natasja about my peace of mind and why no one bothered to call me and advise as I have been awaiting feedback.</p> <p>I then initiated any other email to discovery and I received a response from Kgomotso with an attachment titled "rejection letter". It detailed how I was made aware of the status and outcome of the with specific dates noted. I responded the Kgomotsos email expressing my dissatisfaction with their conduct and customer service. </p> <p>So discovery insure truly does not care or even bother to get back to their customers, the peace if mind of having an insurer who will attend to and properly communicate does not exist.</p> <p>Im still awaiting a reply for the email below sent to Kgomotso Sefume and ********** za on the 13th December 2016 at 16:24.</p> <p> </p> <p>"<span style="color: #1***7d; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; font-size: initial; orphans: 2; text-align: initial; widows: 2; background-color: #ffffff;">Good afternoon,</span></p> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;">Thank you for the response.</div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;">What I find disturbing is that I had to initiate all contact with discovery insure to establish the outcome of my claim. The rejection to my claim was a decision I had to extract from your operator Natasja Badenhorst. Had I not initiated contact, I would have not known of the outcome as per your attached letter.</div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;">There was no forth coming communication from yourselves and it does not speak of good customer service. </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;">The attachment below is as though the assigned individual dealing with my claim did their duty. I have had to call discovery insure and write to discovery insure without any response.</div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;">The insurer cannot appropriately communicate when they are expected to and it's not of any issue or urgency to respond to their clients. </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;">I take great exception to the way my claim was handled and I will exercise the right to re- evaluate my relationship with discovery insure.</div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; width: 328px; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;">Galli Manala"</div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;">May someone from discovery insure please get back to me.</div> <div style="font-variant-ligatures: normal; orphans: 2; text-align: initial; widows: 2; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: #1***7d; background-color: #ffffff;"> </div>