DISCOVERY INSURE -NO CLAIMS CONSULTANTS -VERY DIFFICULTY TO LODGE A CLAIM

NO CLAIMS CONSULTANTS TODAY IT SEEMS :) TRYING SINCE 8.30AM ?? ALL SERVICE CONSULTANTS (THANDIWE) ARE TRYING TO PASS ME ON TO CLAIMS ,EVEN SHE IS PUZZLED. MAYBE DISCOVERY DONT WANT TO LODGE THE CLAIM ..AND PAY OUT ..THEY MAKE IT VERY DIFFICULT TO EVEN LODGE A CLAIM?