Discovery Insure Nightmare

1. Discovery collects vehicle but then forgets where the car is. After calling four days later they ask whether we have taken the car to the assessment center? The car was only then taken to panel shop where they had to wait for the assessor.

2. Between Discovery, the yard and the panel repair shop the vehicle key is lost. Poor communication fro Discovery does not let us know whether the key has been found. We then wait another week before we get in writing from Discovery that they key will be replaced (all this time no work is done on the vehicle). Discovery also has the audacity to ask if we can't drop off the spare key (at our own expense), though of course we refuse and ask for it to be collected.

3. No peace of mind is offered as the key is still lost, and so we have to be concerned that whoever gets a hold of that key may be able to access our vehicle (they should replace the whole lock mechanism if you ask me). We are told when we pick up the vehicle that the lost key won't be able to start the car but will be able to open it...who is liable if things get ****** from our car with that key???

4. Almost 4 weeks later the car is still not returned (for a minor repair), and moreover the panel shop calls with a bill for R1600 because the battery is dead (standing without work for weeks). This leads to the 45 minute call so that Discovery can authorize payment for the now dead battery caused by their own incompetence.

5. I have to foot the bill for the 45minute phone call. Moreover I have no clarity on what these inflated costs (lost key, dead battery) caused by Discovery's inattention to the case will have on things like a risk profile/premiums.

6. After 4 weeks I receive my car only to notice the next day multiple dabs of paint and a dent on my front fender. Which was not there when the car was collected. Apparently the assessor told the autopanel shop that it is not incident related...he is right it is Discovery bad service providers related who damaged our car!

This is unacceptable and I expect Discovery to fix this matter ASAP.