Discovery Insure - Never Trust The Adverts - Worst Service Ever

I had an accident on the 26th of June 2021. Till date, three months later, my claim still hasn't been resolved. After my accident, against my advice and knowledge of the area, Discovery Insure opted to send my vehicle to service providers who looted my vehicle and damaged it further. These service providers damaged my sunroof and even lost my vehicle's keys. The repair costs have now escalated and my vehicle has water damage because of their negligence.

My car hire period came and went and Discovery Insure never did anything to assist even when they were the cause for all the delays which have taken place. I've now been left without a car and no one at Discovery Insure seems to give a damn.

Discovery Insure has done nothing to remedy the situation. The Direct Claims Specialist hasn't been of much assistance. His manager, Ms Kagiso Shabangu, has been opportunely absent without answering my emails or returning my calls. Her manager, Jacqueline Naidoo, has also been blatantly absent without answering my emails. Worst of all, the Insure Complaints email address which is listed on the website returned a standard response with reference number ***. They also promised to come back to me with a solution within 24hrs. This never happened, and till date, yet again, nothing has happened.

This is the worst service I've ever received from any insurance company. The experience received has been appalling, horrifying and rotten to say the least. This from a company which prides itself on forward thinking innovation and great customer service. They really have been dreadful. Unfortunately for me, I'm still in this nightmare...

This has been the worst service and nastiest experience I've received in my 20 year professional life.