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LB
Lizette B

1 reviews | Active since May 2016

18 May 2016, 14:10

#discovery _insure_mustfall

<p>Claim ***</p> <p>Please do not insure with Discovery Insure. If you are currently insured, please reconsider!!!!!!</p> <p>Never in my life have I experienced such bad service.</p> <p>Two weeks and claim not yet authorized</p> <p>Now the story is that I need to provide proof of previous insurance??????</p> <p>Really???????</p>

0
Replies (4)
Discovery Insure
Discovery Insure's reply18 May 2016, 14:23
Official

Dear Lizette

We are concerns by your comments and we'd like to clarify.

Proof of previous insurance is strictly standard protocol for all claims, this is not meant to delay or upset you. We apologize if that's the impression created by this request.

Regards

Thabani

LB
Lizette B's update18 May 2016, 15:01
Reviewer Update
It was made clear by Sne that this is the latest cause in delay. There has been delays from the word go.... staff on sickleave, staff attending family crisis etc. The staff dealing with the claim and the respective supervisor do get back to me as agreed and committed. Please review the numerous phone calls which I have made over the last two weeks. If did not call three days later to query why there is a delay in the assessor visit... I would probably still be waiting for the assessor.
LB
Lizette B's update18 May 2016, 15:39
Reviewer Update
Correction - the call centre staff and supervisor DO NOT get back to me as agreed and promised. Extreme delays!!!!!!!!!
LB
Lizette B's update23 May 2016, 07:22
Reviewer Update
Thank you Carel Nortje for the assistance and feedback. You are indeed an asset to Discovery Insure. It it just a pity that the rest of the staff who I have interacted with does not share the same passion for their work and excellent customer service. Claim not yet authorised. Call centre further delaying. Sne does not feedback to me as agreed. Today is day 17 post accident......