Discovery Insure must improve and speed up their service

I have lost my iPhone cashback and weekly plays due to Discovery Insure had messed up with my profile when I updated my Driving license.

Let me brief my story here. From July week3 to September week1, my driving score stopped reflecting into my Discovery insure app because Discovery had messed up my profile when I updated my driving license. As a result, I lost my iPhone cashbacks and weekly plays as I was unable to reached certain goals. I have sent many emails and called Discovery as well. They accepted that there was an issue on their side but the problem is that they are taking forever to refund my lost iPhone cashbacks and weekly plays.

Every time I sent an email, I only gets one reply that our System department is busy working on this. It has been more than month now, but I don't see any progress from Discovery.

I feel that Discovery Insure must improve and speed up their service.