Discovery insure??? More like unsure

I have been a loyal discovery client for a long time and to be treated in this way is very concerning. I put in a claim on monday the 31st for mags that hit a pothole. I explained to.the gentleman Clinton from the claims department and knowing the next day is a holiday I got all the documentation, quotes, reports and whatever was needed the same day. I explained to them that it is an emergency and that I'm stranded in.durban as I am on holiday and need to be in johannesburg by Monday. Clinton although being helpful to an extent did his job cos that was whathe was paid to do. There was no help from them to try and get it done quicker. If I was at home I don't mind the delay but I'm stranded in durban and he did say that if I drive the car damaged and something happens on the way back to jhb if anything happens they won't pay. After dragging me along the whole of last week I was told I will get paid out by Monday. Still till today nothing. Discovery does not care if you gave an emergency, they do not care what your issue is, they don't care at all...who can I speak to try and get a pay out as I need to get back home...something happened at discovery in the last 6 months as their service is pathetic. It's like they don't care about the client anymore.