CM
Chezlin M

1 reviews | Active since May 2019

04 May 2019, 14:02

Discovery Insure & Medical aid

Hi

I need an answer as to why it took so long to let me know the claim was rejected and why the report does not have the correct disruption of what was reported.

Almost two months of not hearing from you

The garage door does not have a motor, please explain what maintenance is needed there.

If I don't hear from you by the end of the day.I have told that i would report this to hello peter

There must be better customer service then this at other insurance companies.

Bad service at its highest.

on top of that Discovery Medical aid debited my account twice and placed my account in a negative balance. i want Discovery as i company to be transparent and that is not what they are, getting clients is easy because the the promise is sound nice and the delivery of service is bad really, and i though moving every policy i have under one company.Well they showed me this can be a mistake. I want the interest, bank charges and the amount they debited to be covered as this is a huge inconvenience

i logged a complain online. Your reference number is: ********** 208 hope i get a response there

if i do not get any response i will go on the different media plat form and express my disappointment there.

0
Replies (1)
CM
Chezlin M's update06 May 2019, 12:33
Reviewer Update
Discovery has just been a pain both with discovery insure and discovery health.The amount of inconvenience i had to endure is ridiculous.This has been by far the worst service i received in the last 10 years since my previous insurance. Quick to send me to the ombudsman (Discovery insure) and quick to tell me that they are no liable for not covering any amount charged to me of which they caused on my account). i first had argue what the truth is. I mean now really, i see Discovery health has good amount of negative ratings here on hello peter, makes me wonder if i made the right decision to move to then.