Discovery Insure "Master class in bad faith"

The duty of an insurer is clear: act in good faith, provide customer support, and deliver service excellence that reinstates the insured to the position they were in prior to an incident. Discovery Insure, however, has chosen to trample on these obligations.

I cannot fathom how, in their so‑called “infinite wisdom,” Discovery Insure believes it is acceptable to fit a non‑OEM aftermarket windscreen to a brand‑new vehicle still under warranty. This is not only reckless but directly undermines the very warranty they claim to be “conscious” of when it comes to repairs.

To make matters worse, their appointed service provider boldly asserts that Discovery does not allow Original or OEM parts. This is nothing short of shocking. Such a stance is indefensible, especially when customers are paying premiums under the expectation that their vehicles will be repaired to manufacturer standards.

The result? A blatant disregard for customer rights, a betrayal of trust, and a demonstration that Discovery Insure prioritizes cost‑cutting over integrity. I am utterly disgusted by both the insurer and their service provider.

Using a sc****r to remove old mounts and brackets from a previous windscreen and then installing them on the windscreen of a brand-new, three-month-old vehicle is an appalling and unacceptable practice.

If Discovery Insure believes this is “service excellence,” then they have redefined the term to mean exploitation and negligence. Consumers deserve better and I strongly urge anyone considering this insurer to think twice before entrusting them with their vehicle or peace of mind.

We will be taking this matter to the Insurance Ombudsman