Discovery Insure - Lethargic and unresponsive. 0 Customer Service.

I registered a claim on the 7th April. To date it has not been concluded. Part of it was settled after much to and fro but none of it can be completed until they have replaced a roof sheet. It is now into the 9th week and phone calls to the various people go unanswered or straight to voicemail. I am a new client with Discovery Insure having just recently moved over to them but I wish that I never had. The way this claim has been dealt with by DI is beyond pathetic and totally unprofessional. I do not know how they can be in business with this type of customer service. As soon as this matter is settled I will have to assess moving on.