Discovery Insure Let Me Down BIG TIME

So on the 29th January 2022 i experienced a leak whereby the water was dripping from the bathroom which is above the kitchen onto the building cupboards, it being a Saturday someone by the name of Busisiwe explained to me that its the weekend and it will be difficult to get a plumber which I understood and she said on Monday someone will come out. I took off on the Monday from work and no one called or came out, i sent her an email with zero response. Late Tuesday afternoon the plumbers called and said they can only come on Wednesday. They came around late Wednesday afternoon and upon checking advised they do not know if the leak is underneath the bath or if its the sealant. They said they do not want to break unnecessary walls to see if it is a leak underneath the bath but instead will seal the bath and I must check to see if it worked. They left and the Thursday i emailed Busisiwe again asking for feedback and she said she is awaiting the report to give authorizationfor the repair, i advised her that its going in for a week and there is just so much i can do to avoid the leak damaging my built in cupboards. The Friday she advised other plumbers will come out which the plumbers called and said they can only come on Saturday and only book me to be fixed the following week, i advised Busisiwe again that we can go with the first plumbers because both will only be able to fix it the following week so its pointless. Now where the problem starts is that on the 7th February ONLY then authorization was given and they only came out the 9th to come seal the bath. After sealing the bath the leak stopped and an assessor was sent out to check for the damage who then reported that according to him the building cupboards is very old and he can't distinguish if its water damage because of the leak or years of wear and tear. Discovery rejected the claim and said it was q maintenance issue and according to team leader Unica who has a terrible attitude for a title as team leader told me Discovery met me halfway by paying for the sealant athough it was a maintenance issue and their specialist said the leak has been going on for months and possibly years therefore the cupboards is damaged. I told her for a leak to happen I'm sure over the years i would have noticed the cupboards are damp or wet and although I am not disputing the maintenance finding, i am disputing the fact that Discovery took 5 days to get a plumber to me whilst my cupboards was getting wet and i did everything by limiting the damage by placing towels etc while i was waiting for Discovery. I even emailed Busisiwe numerous times asking her why is it taking so long for plumbers to come out but most if the tomes i received no reply and was never kept updated. What shocked me was that the plumbers called me to update me on my claim but not Discovery. I said that Discovery must take some sort of responsibility for taking so long to get plumbers out because if they came out the Monday and gave their findings i would have been more than happy to pay for the sealant but instead they took 2 weeks to fix this and the plumbers themselves was not sure if it is the sealant or a leak underneath the bath but basically tried the sealant first because its easier. I expected Discovery regardless if it was wear and tear and maintenance issue based in the sealant to replace my building cupboards because they took almost 2 weeks to get this sorted and fixed. If the initial report said it was maintenance then why pay for the sealant and nit reject the claim and tell me I need to seal the bath but instead they paid for the sealant because they weren't too sure either. I explained all this to Unica and she showed zero empathy or even understanding what im trying to say and just said my claim is rejected bit taking into account how long i had to wait and how many times i had to follow up and ask when the plumbers will be arriving. She basically also said in many words that its pointless of me arguing but nothing is going to change and she still stands by the decision of the claim being rejected and won't change it and any future damage to the cupboards will not be covered because of this and the cupboards being old. At this point i was fuming because she even gave me wrong dates about the authorization even though I told her i have proof it was only given on the 7th which is 10 days after the claim was registered but she still said its pointless because it's rejected. I told her as a client of Discovery that always kept you to a high standard i was shocked at her rude response to me as a client and im actually at a point of cancelling all my products with discovery namely my medical aid, buildings insurance, home contents insurance, life policies, vehicle insurance etc and going somewhere else where i feel more valued as a client and where im treated with empathy and respect and whats even more shocking to me was her response of "okay sure". From my household you are receiving in excess of 13k a month from me which is not a lot of money for Discovery but its a lot of money for me as an individual to give out but i do not mind giving out such an amount due to the fact of having an expectation of great service which i always received from you and always recommended you to all my family, friends and work colleagues but after this experience and the way Unica treated me i will take my money and go somewhere where my needs from an insurer is met because having been with you for many years you let me down BIG TIME. So you willing to lose a customer which gives you over 13k a month for an amount of approximately the same to replace my cupboards and take responsibility of the delay and inconvenience. Guess they always say, as a company becomes bigger they start losing their main focus which was customer satisfaction and start focusing only on profits. I would appreciate it if a manager and not a team leader can give me a call because it will really be very disappointing for me to leave you guys whom i always recommended to everyone to go to one of your competitors where to be honest i do not want to go but as a client of Discovery i do not feel appreciated at this moment.