RR
Rashmi R
1 reviews | Active since Nov 2011
05 Jan 2023, 13:53
Discovery insure let down by third parties
Following my last complaint- discovery insure authorised replacement of my TV. I cannot get hold of your service provider, Golden Mile Electronics. They have not contacted me either. I hope they haven’t charged you for a new tv because to date I don’t have it. Please could you follow up, as I think they are ******** you
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
05 Jan 2023, 14:46Good day Rashmi,
Thank you for the heads up.
We are glad we could provide you with a satisfactory resolution in our last interaction with you as assured.
Take it easy now.
:)
Regards
DI
Thank you for the heads up.
We are glad we could provide you with a satisfactory resolution in our last interaction with you as assured.
Take it easy now.
:)
Regards
DI
Discovery Insure's reply05 Jan 2023, 14:46
Official
Good day Rashmi,
Thank you for the heads up.
We are glad we could provide you with a satisfactory resolution in our last interaction with you as assured.
Take it easy now.
:)
Regards
DI
Thank you for the heads up.
We are glad we could provide you with a satisfactory resolution in our last interaction with you as assured.
Take it easy now.
:)
Regards
DI
RR
Rashmi R's updateReviewer Update
05 Jan 2023, 14:53Hi DI thanks for the response. To be clear I am very happy with how Discovery engaged with me and resolved the issue. There is currently no fault with Discovery. However, replacement was authorised 22/12. The third party has since not contacted me and is not available telephonically. As such, I’ve been sitting a long time with a damaged tv, even though both Discovery and myself have completed all the necessaries. Please could you escalate as to why no arrangements have been made regarding replacement? Thank you!
RR
Rashmi R's update05 Jan 2023, 14:53
Reviewer Update
Hi DI thanks for the response. To be clear I am very happy with how Discovery engaged with me and resolved the issue. There is currently no fault with Discovery. However, replacement was authorised 22/12. The third party has since not contacted me and is not available telephonically. As such, I’ve been sitting a long time with a damaged tv, even though both Discovery and myself have completed all the necessaries. Please could you escalate as to why no arrangements have been made regarding replacement? Thank you!
Discovery Insure's replyOfficial
05 Jan 2023, 16:40On it.
Discovery Insure's reply05 Jan 2023, 16:40
Official
On it.