Discovery Insure Less than Satisfactory

<p>To Whom It May Concern</p> <p>I was involved in a car accident in March 2016. My vehicle was towed and taken to DALS Panelbeaters in Claremont, Cape Town. I have just received a call from DALS Panelbeaters in Claremont, Cape Town informing me that my vehicle is still not ready. It has now been 3 months of story after story about parts they are awaiting. Some of the stories I have received from them had nothing to do with the damage that was initially on the vehicle from the accident. Furthermore they have now told me that the battery of my vehicle is no longer working and they need to replace it and Discovery will not be covering this cost and that I now need to cover the cost for replacing the battery.</p> <p>I would like to put on record that I am extremely dissatisfied with the level of communication and service I have received from both DALS Panelbeaters and Discovery Insure regarding the repairs on my vehicle and do not understand why I am being charged for things that were in perfect working condition when the vehicle was taken to their premises. I have aksed to be sent a full report of the work that has been done on the vehicle and what still needs to be done and when I can realistically expect to have my vehicle back in pristine working condition. This has still not been done. Not even a phone call from Discovery Insure informing me of the progress on my vehicle. The battery replacement should be for DALS to cover this cost as it is primarily their fault that the battery is no longer operational as it has taken them months to attend to my vehicle. .</p> <p>Yours Truly</p> <p>A very frustrated client, Kabelo</p>