Discovery Insure - Lemon into lemonade. A supplier that values its customer.

My iphone recently stopped charging. I was within the 1 year warranty period (PS I have iCare for year 2 as well) so I returned the device to the iStore. They detected a small chip on the very edge/corner of the screen which apparently made my warranty null and void. Remember my problem here the device has stopped charging. I am understandably extremely upset at the **** service I receive and turn to my insurers Discovery to pay the R5000 bill which I have been quoted. The service I received from Bianca Peterson was phenomenal, she was professional listened to my story and resolved my query. I have received a settlement figure being the total due to iStore (Core) less my excess. Given my levels of frustration with the "we are apple we don't care" approach to now receive this hello Nic how can we help you approach was chalk and cheese. All a consumer wants is to be valued. Discovery Insure and Bianca, well done on your attitude I know which product I will keep come renewal time.