Discovery Insure Lack of Response or Accountability

Discovery Insure has poor client service and lack of accountability. To them you are just another number, not a valued client. I sent an email on the 5th September explaining an issue that I have with the vehicle sensor not recording trips properly (keeps saying uncovered trip). I took the vehicle to TWT to do annual multipoint check and asked them to assist with the app. TWT stated that all settings on the phone are correct and Discovery Insure should investigate the problem. The reference on the original email on the 5th September was ***8. On the 18th of September (9 days) I asked for a follow up regarding the first email (Ref: ***2). I got a response from Discovery Insure saying that they did not receive the first email which I find hard to believe when I received a reference number on the first email and they asked for the reference number. I responded with the first email reference number as requested (this response email ref: ***0). On the 7th October I sent yet another email (over a month later of no response) asking for feedback (ref: ***6), and Discovery Insure still has not bothered to even respond. We are now the 20th October with no response either than asking for the first email reference number. It is clear that Discovery Insure are only interested in collecting your money and do not care about you as a client. Seriously considering moving away from a company with such poor service.