Discovery Insure Lack of Customer Support

I on the 16th July 2019, i was hi-jacked with my vehicle and person. The vehicle was tracked by Mercedes Benz, and Discovery was notified to recover the vehicle, discovery picked up the vehicle from the Umlazi , and taken it to the pound, the vehicle was accessed and released to discovery. discovery picked up the vehicle from the pound and when asked if all document and clearance in order , we were told not to worry about it as they would sort it all out. Discovery then took the vehicle to Durban South Repair for damage assessment. I was called to inspect the vehicle. When repairs was done i was contacted to pickup the vehicle which was now towards the 3rd week in August. on the 25 September i went to purchase my MV License and was told the vehicle is on the wanted list and has not been cleared of the system, was told to go to the licensing bureau. I went their on the 28 September and was told to take the vehicle back to the pound for verification and inspection. I have contacted my investigating officer who notified me that from his side all is cleared. Discovery may have not submitted the docs to SAPs. Been on the phone with discovery from the 30 Sept almost weekly to date no resolution and feedback from discovery.