Discovery Insure lack of communication

I was involved in a car incident with my car as a Discovery insurance holder earlier in October. I called the insurance for roadside assistance. Help was dispatched to the side of the road though a wrong vehicle was sent. The car was now towed to Auction Nations in Sandton. Next day being Monday, I called the Discovery to assist with the claim on the vehicle. I was allocated Rendani Phanguphangu as the agent to assist. I called him/her but was told is either busy or not on the desk. I sent emails which were never answered. Eventually i was told they will get an assessor to look at my car.

The car was sent to a dealership. Later the following week message was sent that the assessor will e assigned to my car then 3 days later that the assessment was cancelled. Today, a month later i get an email from Rendani Phanguphangu that my claim has been closed. First time he communicates to me. Nothing more. Is this how you treat your clients? Do you even know where is my car? There were valuables ****** from the car.