Discovery Insure is very lax and uncommunicative regardless of my trauma and situation

I was in an armed ******* in my home on Dec 10 2022 with my youngest son and nephew. We were tied up and guns held to our heads etc.... They took all our electronics, devices, clothese, food etc. On th e18 Dec I filed my claim. I received an email requesting all supporting docuemnts/ photos/ Saps Case no etc. I sent these to the consultant. The photos file was too large so i send it via we transfer. th econsultant on a weekly basis sent me an automated email saying she was still awaiting the documents end photos. After several weeks i got an email saying the case was closed as i had not submitted the required documents. I immediately wrote back an dprovided proof that all was sent. We evntually sent the photos via pdf files. After waiting another two weeks or so i contacted the Ombudsman who in turn wrote to Discovery. I waited a furthur 2 weeks and called Discovery. I was put on hold several times. my call lasted in excess of 30 minutes. Eventually I was told that the claim was with legal, who in turn undertook to have the team call me back. To date there has been no feedback. The ombudsman rep**** that they are waiting for Discovery. We are now moving iinto 3 months since the incident and claim with no feedback on the claim. It has been my experience taht the consultant was very sloppy , did not put in any effort to assist my already traumatised self and to date Discovery Insure is silent.