Discovery Insure Is The Worst/Stay Away!

I am writing this as an angry and frustrated individual,

I have had insurance with Discovery for home contents and my car for quite some time now, I have made 1 claim for a computer that got damaged during a power surge and that was nearly a year ago.

My story starts here, April 19th 2019 we woke up at 04:40 to leave for our trip to Jeffreys Bay, I open the boot to put the last of the toiletries in as we had packed the evening before and I thought nothing of it as my car is parked behind our locked gate. To my surprise all my doors were unlocked and all my belongings, fishing gear, bodyboards and luggage bag had been looted.

Upset as I was, I went to the police station opened a case and from what I could remember off the top of my head I told them what was missing.

I phone Discovery later and they remind me it's a public holiday and a claim can only be logged the following day. I wait and phone the following day, the lady says the claim is logged and we are set, all is well and we can enjoy the long weekend as I should receive feedback on everything, I ask if there is any thing else I could do from my side as this is the first car claim I have ever done.

She says no, I continue with my long weekend, Tuesday afternoon I still haven't heard anything back and decide to follow up myself. To me it sounds like they are unsure as to what I am talking about and obviously this is concerning, but they tell me the content claim has been sent to the specialists and they will get back to me, Wednesday afternoon comes, still not a single form of communication, frustrated I speak to JaneL, she informs me that it would speed up the process if I attach some images or invoices etc with a list of what they are worth now and what was lost, frustrated as to why I wasn't told this at the start or even to send a picture of my cars lock that was broken, I leave it and take time out of my evening to do what I feel to be their job as this is what I pay insurance for.

Thursday late afternoon I get a call from said woman, she informs me the final call of what will happen is with her manager and she will inform me, to this day, this was the last bit o communication I have received, where someone from that company phoned me (ONCE).

I try and follow up on Saturday as I work during the day and find little time to resolve these kind of problems. I phone this morning, speak to a lady and as soon as I give my claim number she responds and the phone goes dead, sure this could be the line getting cut off, although I phone again, hear background noise and the phone just gets cut off.

I then decide to leave it for a while as I had to do some work, I phone later using a different number and low an behold they answer, I get transferred to "the right department" which never seems to be the right department. Frustrated I leave and just continue, until late this afternoon, just before I started writing this essay, I call disheartened and frustrated because of the time frame as my cars lock and handle, are still broken, I have sent numerous mails with no response. They then tell me no the claim has been rejected due to contents not being insured in my car, something I thought was covered under my policy, if someone breaks my window and takes something, I thought that's what my insurance is for... But nope, I will take this matter further, I requested the rejection letter and still have not received it as I will request the recording of me being offered this service and not saying yes to content cover as well.

This is a 1 star review but I wish I could rate it lower. Hope someone reads this and it changes your mind about these big "Reputable" companies.

Regards Marnus